DENVER, Nov. 13 /PRNewswire/ -- TeleTech Holdings Inc. (NASDAQ:TTEC)
, one of the fastest-growing global providers of customer management and B2B infrastructure services, today announced a sales and marketing alliance with Ingram Micro Inc.'s (NYSE:IM)
IM-Logistics division in the U.S. The alliance enables each company to provide their customers with end-to-end CRM and logistics solutions. Customers in the telecommunications and commercial high-tech markets can especially benefit from the alliance. IM-Logistics is a U.S. division of Ingram Micro offering end-to-end logistics services to manufacturers, e-tailers and brick-and-mortar retailers selling online.
Under the terms of the agreement, IM-Logistics will leverage TeleTech's software platform and customer interaction management solutions to provide its thousands of customers with 24-hour worldwide support and marketing capabilities. This will be delivered in a variety of ways including telephone, email, fax, co-browse and other Internet-based contact. TeleTech customers can benefit from IM-Logistics services such as supply-chain and warehouse management, order fulfillment, transportation, warehouse and credit management. TeleTech could also expand its market share by leveraging IM-Logistics significant client base.
"Relationships with IM-Logistics and other best-of-breed partners enable TeleTech to bring its enhanced eCRM solutions to a larger market around the world," said Michael Graham-Hyde, chief marketing officer, TeleTech Holdings, Inc. "TeleTech is actively targeting new market segments within the eCRM space, and expanding its solution set. By focusing on specialized solutions, TeleTech is executing on its break-out strategy and aggressively targeting clients in our key industries."
"TeleTech's ability to provide 24-hour, multi-channel customer support will round out our customer care offerings, making IM-Logistics the premier in this space," said Michael Terrell, senior vice president and general manager, IM-Logistics, Ingram Micro U.S. "TeleTech and IM-Logistics intend to collaborate on joint sales and marketing opportunities to expand the market potential of both companies. We have client lists that complement one another for complete eCRM solutions.
As part of the alliance, the two companies will work together to build stronger processes that will give the end-user a seamless online buying experience -- from the moment the buy button is clicked, until the product is delivered to the customer's door.
The agreement with IM-Logistics is one of several new alliances that TeleTech has recently formed with best-in-class companies. By leveraging its strategic alliances, TeleTech provides its Global 1000 clients with end-to-end, value-added CRM solutions that extend beyond simple customer service. Through these alliances, TeleTech also has the opportunity to further enhance its large client base around the world.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated, eCommerce-enabling customer relationship management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. TeleTech has operations in ten countries which include Argentina, Australia, Brazil, Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S. TeleTech's eCRM capabilities, including B2B electronic channel management and database management, help companies inform, acquire, service, grow and retain their customers throughout the entire relationship lifecycle. Its innovative customer interaction platform, CyberCare, integrates the full spectrum of voice and Internet communications, including custom e-mail response, "chat" and extensive Web co-browsing capabilities. Through 43 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients unparalleled success in acquiring, retaining and growing customer relationships. Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com/.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities and ventures such as enhansiv; TeleTech's ability to predict the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, for first and second quarters 2000, and other publicly filed documents which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward looking statements after the date of this release.
Source: TeleTech Holdings Inc.
Contact: media relations, Elizabeth Johnson, 303-813-4229,
elizabethjohnson@teletech.com, or investor relations, Erika Barnes,
720-947-6390, erikabarnes@teletech.com, both of TeleTech Holdings, Inc.
Website: http://www.teletech.com/
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