Neteos' eCRM Solution Broadens Ingram Micro's ASP Initiative Offerings for Mid-Enterprise Businesses
WALTHAM, Mass., Feb. 12 /PRNewswire/ -- Neteos, Inc., a developer and provider of Adaptive eCustomer Relationship Management (eCRM) solutions, today announced it will become a partner in the application service provider (ASP) initiative offered in the U.S. by Ingram Micro Inc. (NYSE:IM)
, the largest global wholesale provider of technology products and services. Ingram Micro will immediately offer Neteos' eRMNow! (TM), a highly customizable eCRM solution, to solution providers that service mid-enterprise businesses.
Offering one of today's most demanded applications, eCRM, Neteos is one of the first application partners in Ingram Micro's ASP initiative. With eRMNow!'s ease of use and adaptability, Ingram Micro's solution providers can deliver this value-added service to end users with maximum speed and efficiency. Neteos will leverage Ingram Micro's broad customer base to expand its distribution channels and enable resellers to deliver an adaptive, highly customizable eCRM solution to their mid-enterprise customers.
"CRM is becoming standard equipment for all kinds of businesses in the early twenty-first century. By 2003 annual investments in CRM will exceed $24 billion according to Aberdeen research," said Denis Pombriant, a research director for Aberdeen Group's CRM practice. "The ASP distribution model gives Neteos and Ingram Micro resellers an opportunity to tap into that revenue potential and expand the realm of adaptive eCRM solutions."
Neteos' eRMNow! enables mid-sized enterprises to integrate, automate, track and manage all internal and external aspects of marketing, sales and support operations across all customer touch points. Providing a cost- effective, user-customizable eCRM solution, eRMNow! also delivers enhanced customer and partner relationship tools through its Design Studio(TM), Active- Web(TM) and Connected Enterprise(TM) (See related release).
"Neteos is an eCRM partner that truly understands the value solution providers bring to the table," said Kevin Murai, president, Ingram Micro U.S. "With the Neteos eRMNow! tool, Ingram Micro can offer VARs a highly customizable CRM solution to meet the specific needs of their customers."
"The mid-enterprise market is uniquely characterized in their business needs for a functionally rich eCRM solution that can adapt to their rapid pace of change," said Mike Chuli, CEO and president, Neteos, Inc. "Our eRMNow! solution is designed to deliver a balance of functionality and agility with deployment time and total cost of ownership that meets the needs of the mid- enterprise pacesetters. Ingram Micro's selection of Neteos validates our belief that eRMNow! delivers that balance," said Chuli.
About Neteos, Inc.
Headquartered in Waltham, Massachusetts, Neteos empowers enterprises to optimize customer selection, acquisition, retention and expansion by providing a unified eCRM solution that seamlessly integrates the employee and customer facing elements of sales, marketing, and support. Designed with unprecedented adaptability, Neteos' Web-based solution eRMNow!, enables instantly tailored preferences, workflow and business rules, for employees, partners, and customers. Neteos applications are available as both hosted (ASP) and client installed licenses. For more information, visit the Neteos Web site at http://www.neteos.com/.
About Ingram Micro Inc.
Ingram Micro Inc. is the largest global wholesale provider of technology solutions, products and services. The company operates in 34 countries with sales exceeding $30 billion for the past four reported quarters. Ingram Micro's global regions offer e-commerce solutions, logistics services, and technology product distribution and marketing to more than 175,000 technology solution providers and manufacturers. The company is focused on maximizing shareowner value and achieving customer satisfaction by continuously innovating the information technology supply chain. Visit http://www.ingrammicro.com/
Source: Neteos, Inc.
Contact: Thom VanHorn of Neteos, Inc., 781-466-0100,
tvanhorn@neteos.com; or Mary Beth West of LNS Communications, 617-577-9777,
mwest@LNScom.com; or Alan Buis of Benjamin Group/BSMG Worldwide, 949-260-1300,
ext. 230, Alan_Buis@BenjaminGroup.com
Website: http://www.ingrammicro.com/
Website: http://www.neteos.com/