Leading Internet Retailer Endorses Ingram Micro Service Levels With U.S. Contract Renewal
SANTA ANA, Calif., March 9 /PRNewswire/ -- Ingram Micro Inc. (NYSE:IM)
, the world's largest wholesale provider of technology products and services and the fulfillment engine to the Internet, today announced its order management, logistics and delivery performance for buy.com (NASDAQ:BUYX)
has led to renewal of its contract for back-room fulfillment services with this leading Internet retailer.
Ingram Micro handles virtually all of the orders placed with buy.com for computers and computer-related products. The company provides warehousing and fulfillment services to keep pace with buy.com's order volume for computer- related products, which grew nearly five-fold in 1999.
"We are pleased to continue a successful partnership with Ingram Micro, and we value its capabilities as our outsourced fulfillment partner in the United States," said Greg Hawkins, chief executive officer, buy.com. "The customer's experience with buy.com is critical to the success of our business, and with Ingram Micro our customers have received timely and accurate delivery of the computer products they purchased online. Ingram Micro's performance has been a significant component of our success."
While many Internet retailers are working to establish successful order fulfillment systems, Ingram Micro can offer its Internet partners 99 percent accuracy for shipment of stocked products within 24 hours of the end user's purchase on their Web sites. As part of its fulfillment services for Internet companies, Ingram Micro deploys a direct e-commerce connection for real-time order management. This seamless communication enables immediate access to Ingram Micro distribution centers, providing a proven and reliable resource for order fulfillment and delivery, thereby accelerating the fulfillment process.
"As the back-room for Internet companies such as buy.com, we believe that our logistical expertise can provide a fulfillment engine that delivers greater than 99 percent accuracy to support the 'clicks' to online businesses," said Kevin Murai, president, Ingram Micro U.S. "Our business hinges on providing a solid record of accuracy and speed for orders to enable all of our Internet partners to satisfy their customers. We are pleased to continue our relationship with a leading Internet retailer such as buy.com and look forward to continued success on their behalf."
About Ingram Micro Inc.
Operating in 34 countries, Ingram Micro Inc. (NYSE:IM)
is the world's largest wholesale provider of technology products and services, with sales exceeding $28 billion in 1999. Ingram Micro's key business units deliver fulfillment and distribution, product acquisition and selection, supply-chain automation and programs, as well as eProcurement to more than 175,000 technology solution providers, manufacturers and businesses located in more than 100 countries. Ingram Micro is driving the evolution of wholesale distribution for the information technology industry and is the operations engine behind leading global e-businesses today. Ingram Micro can be found at www.ingrammicro.com.
About buy.com
buy.com (NASDAQ:BUYX)
, a leading Internet superstore, offers more than 850,000 SKUs in a broad range of categories including computer hardware and peripherals, software, consumer electronics, books, videos, DVDs, games, music, golf, clearance equipment, and travel booking services at the best prices online. The buy.com e-commerce portal links 10 specialty stores and features products from thousands of popular manufacturers such as IBM, Hewlett Packard, Microsoft, Titleist, Callaway, Palm Inc, Sony and many more. Product reviews in its technology categories, easy search functionality across all categories, product recommendations, best sellers and music clips are among some of the features that help customers make better buying decisions. Individuals and businesses can shop at buy.com 24 hours a day, seven days a week, as well as track packages online and have access to customer service representatives all day, everyday. The company's virtual operating model allows for better efficiency and scalability into new categories quickly, helping provide the best customer experience with one-stop shopping, broad selection and a low price guarantee. buy.com, founded in June 1997, is located in Aliso Viejo, California. For more information visit the company's Web site at www.buy.com.
For more information contact: Lisa Landry, ext. 225, lisa_landry@benjamingroup.com, or Carrie Brooks, ext. 223, carrie_brooks@benjamingroup.com, 714-245-7500, both of Benjamin Group/BSMG, for Ingram Micro Inc.
Source: Ingram Micro Inc.
Contact: Lisa Landry, ext. 225, lisa_landry@benjamingroup.com, or Carrie
Brooks, ext. 223, carrie_brooks@benjamingroup.com, 714-245-7500, both of
Benjamin Group/BSMG, for Ingram Micro Inc.