SANTA ANA, Calif., Sept. 22 /PRNewswire/ -- Ingram Micro Inc. (NYSE:IM)
, the world's leading wholesale distributor of technology products and services, today announced the selection of Alpha Microsystems (NASDAQ:ALMI)
of Santa Ana, Calif., and Omnitech Gencorp Inc. of Miami, to provide warranty services and support for Ingram Micro's unbranded systems offering.
Through Frameworks(TM), Total Integration Services, Ingram Micro can build made-to-order unbranded systems at the request of its reseller customers. The company's unbranded systems include a one-year warranty, which covers seven- day, 24-hour telephone support and next business day onsite parts and labor.
The companies selected will help fulfill the warranty for unbranded systems built by Ingram Micro. AM Services Operation, Alpha Microsystems' information technology group, will provide onsite warranty and post-warranty support services, including help-desk support, and Omnitech will provide parts fulfillment for repairs.
Said Douglas R. Antone, executive vice president, Ingram Micro Inc., and president of Frameworks(TM), Total Integration Services: "We encourage our resellers to lead with a branded system, but we are sensitive to the fact that some end-users demand an unbranded solution. In these cases, our resellers want to provide an unbranded system that is backed by a dependable warranty. To this end, we have engaged the services of AM Services Operation (AMSO) and Omnitech -- each has a national presence, rapid deployment capabilities and a reputation for outstanding service. We think this warranty offering will be a value-add for our resellers."
How the Warranty Works
If end users experience a technical problem with their unbranded systems, they may call SupportWorks(TM) at (800) 780-7462. This Ingram Micro help desk is staffed by AMSO technicians. The technicians take incoming calls and diagnose the problem over the telephone. If technicians cannot coach end users to solve the problem, they can dispatch an onsite field technician for the next business day. If parts are required, AMSO contacts Omnitech, which then ships all necessary parts to the field technician.
"This agreement between Alpha Microsystems and Ingram Micro strengthens our position as one of North America's premier service and support companies for Fortune 500 companies, major distributors, OEMs and value-added resellers. We are pleased to be working with Ingram Micro, a company committed to quality and customer responsiveness," said Doug Tullio, chairman and chief executive officer of Alpha Microsystems.
Added Hollye Davidson, chief executive officer of Omnitech Gencorp: "This is a strategic agreement for Omnitech Gencorp in that we will have an opportunity to showcase our exceptionally high levels of performance to a customer that understands the true meaning of quality service. We are impressed with the enthusiasm and commitment of Ingram Micro and Alpha Microsystems, and look forward to being a valuable and dependable part of this exciting team."
About Alpha Microsystems
With more than 60 locations throughout North America, Alpha Microsystems (NASDAQ:ALMI)
is dedicated to providing superior computer services, including consulting, maintenance and networking for public and private institutions of all sizes. Alpha Microsystems, a 22-year-old Santa Ana, Calif., company, also serves the Internet/intranet market through its AlphaCONNECT division, which includes business-to-business software and technologies. For more information, visit the company's Web site at http://www.alphamicro.com/.
About Omnitech Gencorp
Omnitech Gencorp, Inc. was established in 1984 to provide quality parts and dependable repair and logistics services to computer manufacturers with logo and third-party maintenance commitments, as well as large-scale end users performing in-house repair. Omnitech was one of the first multivendor Fourth Party Maintenance Organizations and leads the industry in flexibility and dependability. Omnitech provides manufacturer depot warranty processing and repairs, as well as distribution and remarketing. Omnitech develops highly integrated support programs for its customers to foster long-term customer relationships. Additional information can be found at http://www.omnitechgc.com/.
About Ingram Micro
Ingram Micro Inc. (NYSE:IM)
, headquartered in Santa Ana, Calif., is the world's leading wholesale distributor of technology products and services, and a leading provider of assembly and integration services, with sales of $19.3 billion for the past four quarters. The company and its affiliates operate in 31 countries and distribute more than 145,000 products to more than 100,000 resellers in 120 countries. Ingram Micro can be found at http://www.ingrammicro.com/.
All rights reserved. Ingram Micro is a trademark used under license by Ingram Micro Inc. All other logos, brand names and product names are trademarks of their respective companies.
Source: Ingram Micro Inc.
Contact: Cindy Ragland of Ingram Micro Inc., 714-382-3364,
cindy.ragland@ingrammicro.com; Steve Shattuck of Alpha Microsystems,
714-641-6374, sshattuck@alphamicro.com; or Hollye Davidson of Omnitech Gencorp
Inc., 305-599-9898, info@omnitechgc.com
Website: http://www.omnitechgc.com/
Website: http://www.alphamicro.com/
Website: http://www.ingrammicro.com/