SANTA ANA, Calif., Oct. 26 /PRNewswire/ -- Ingram Micro Inc., the world's leading distributor of technology products and services, today announced agreements with AlphaNet Solutions Inc. of Cedar Knolls, N.J. and Data General Corporation of Westborough, Mass. to support Ingram Micro's new remote managed services, including network monitoring, server monitoring, problem resolution and performance reporting.
Ingram Micro is introducing remote management services in response to an increased demand from its reseller customers. The new offerings further Ingram Micro's commitment to provide managed services to its customers. These services will be provided to end users through resellers with Ingram Micro acting in a marketing and management capacity. Strict rules of engagement have been established to ensure relationship integrity between the end user and service providers.
"This area of our business is a growth opportunity for our customers," said Randy Jones, Ingram Micro's vice president of services. "Resellers can provide their end users with the assurance of network integrity and security while enhancing performance and reducing the cost of ownership through remote management. We want to give resellers the information and tools they need to be successful in this market. This extensive offering of remote managed solutions is another way to help Ingram Micro customers compete."
AlphaNet Solutions has created a robust and flexible remote network management system that monitors and manages network devices -- ranging from desktops and printers to sophisticated local and wide-area network equipment -- across single and multiplatform environments. The system features proactive performance monitoring and problem resolution to allow networked applications to run smoothly and efficiently. AlphaNet Solutions' package, Enterprise Management Solutions (EMS), combines the capabilities of its remote network management system, help desk and emergency response, 24 hours a day, seven days a week. The offering is completely scalable and able to adapt to client needs. AlphaNet Solutions will offer qualified resellers specialized training to help them sell and market these services to their customers.
"We are excited that Ingram Micro has made Enterprise Management Solutions a core offering in their suite of remote managed services," said John Centinaro, senior vice president -- operations for AlphaNet Solutions. "EMS is a sophisticated network management package with economics that customers can easily justify. By offering these ongoing services, Ingram Micro's resellers can leverage and strengthen their customer relationships."
Additionally, Ingram Micro is offering Data General's remote server management services for Intel-based Microsoft Windows NT servers as a packaged (SKU'd) service. These services are offered through Data General's NTERPRISEcard. The NTERPRISEcard, part of Data General's group of RELiiON(R) Card services for NT server monitoring, provides a cost-effective solution for proactive remote server monitoring for mission critical environments running Intel-based Microsoft Windows NT servers. The Data General RELiiON Card offers varying levels of support to meet individual service needs with the NTERPRISEcard, providing high levels of support to meet business-critical service requirements. With the NTERPRISEcard, telephone software support and Internet support are available 24 hours a day, seven days a week.
"Data General is pleased to be continuing its tradition of providing comprehensive support through Ingram Micro," said Tim Tormey, director of sales and marketing for Data General's Services Division. "We provide a total end-to-end service for those customers running Windows NT servers. This is an affordable, fixed price service that improves server reliability, increases productivity, and helps to achieve long-term server planning goals."
For more information
For more information on remote management services, resellers may call Ingram Micro at 1 (800) 705-7057 to speak with a service sales specialist.
Ingram Micro Services
Ingram Micro offers a one-stop shop for resellers that provide services to end users. The distributor's line-up includes managed and packaged service solutions from more than 40 vendors. The offering includes remote managed services for networks and systems, classroom and self-paced IT training, certification, help desk, warranty upgrades, hardware and software maintenance, and networking support and installation.
About AlphaNet Solutions, Inc.
AlphaNet Solutions (NASDAQ:ALPH)
markets computer products and provides a broad range of systems integration and other IT services, including network consulting, workstation support, education, communications installation, IT staffing and applications consulting to Fortune 1000 and other large and mid- size companies, located primarily in the New York-to-Philadelphia corridor. Further information regarding AlphaNet Solutions, Inc. products, services and employment opportunities can be found on the World Wide Web at http://www.alphanetsolutions.com/.
About Data General Corp.
Data General (NYSE:DGN)
, based in Westboro, Mass., is a major supplier of storage and enterprise computing solutions for customers worldwide. The company's products include CLARiiON(R) Fibre Channel storage systems, high-end NT and UNIX AViiON(R) servers, and related software and services. Data General reported revenues of $1.5 billion during fiscal 1997. Additional information on the company, its products and services is available on the Internet at http://www.dg.com/.
About Ingram Micro Inc.
Ingram Micro Inc. (NYSE:IM)
, headquartered in Santa Ana, Calif., is the world's leading wholesale distributor of technology products and services, and a leading provider of assembly and integration services, with sales of $19.3 billion for the last four quarters. The company and its affiliates operate in 31 countries and distribute more than 145,000 products to more than 100,000 resellers in 120 countries. Ingram Micro can be found at http://www.ingrammicro.com/.
AviiON, CLARiiON, and RELiiON are registered trademarks of Data General Corporation. All rights reserved. Ingram micro is a trademark used under license by Ingram Micro Inc. All other logos, brand names and product names are trademarks of their respective companies.
Source: Ingram Micro Inc.
Contact: Carrie Brooks of Ingram Micro Inc., 714-382-1403, or
carrie.brooks@ingrammicro.com
Website: http://www.dg.com/
Website: http://www.alphanetsolutions.com/
Website: http://www.ingrammicro.com/