CRN's 2003 Sourcing Study Shows Industry Leader Outperforms Distribution Competition Listed in Top 10 Preferred Sources List - Rated 'Most Effective' Among Distributor Sources
SANTA ANA, Calif., Jan. 13 /PRNewswire-FirstCall/ -- Ingram Micro Inc. (NYSE: IM), a leading technology sales, marketing and logistics company, announced today it was named the "Best Performing Distributor in 2003" according to this year's CRN Sourcing Study -- Top 10 Preferred Sources list. CRN magazine is a widely recognized source of news information and analysis in the technology market for business and technology integrators. The CRN Sourcing Study is an industry study that measures and highlights the overall preference and performance perceptions that today's solution provider customers have regarding the strengths and challenges surrounding distribution partners, manufacturers and other alternative sources for products and services.
In addition to "Best Performing" distributor, Ingram Micro earned top honors among distributors included in this year's Top 10 Preferred Sources list in five out of the eight performance categories (products, technical support, logistics excellence, credit including credit availability and financing options, as well as human factors which is defined as technical knowledge/expertise of sales representatives, relationship with sales representatives, trust, understanding of business and history, and strategic partnership). This recognition led to Ingram Micro being named the "most effective source" among competitive distributors included in the Top 10 Preferred Sources list. Furthering its performance momentum and strategic relationships with partners, the distribution giant increased its ranking in several areas and earned high marks in customer loyalty (ranking second) and top-of-mind awareness (ranking first) by outnumbering all preferred sources in first mentions.
"The CRN Sourcing Study has become the industry's most anticipated barometer for measuring the sources from which solution providers prefer to buy product and their overall satisfaction with their sourcing partners," said Lisa Mackenzie, publisher, CRN. "Ingram Micro showed strong performance in 2003."
"Our performance in CRN's 2003 Sourcing Study is a sure fire sign that customers value a strong distribution partner that is strategic, helps them grow their business and delivers what they need most when they need it," said Michael J. Grainger, president and COO, Ingram Micro Inc. "In 2004, our customers and manufacturers will see even more return on their partnership with Ingram Micro, as well as a new energy for growth and prosperity as business partners."
About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Ranked 76 on the Fortune 500, Ingram Micro generated $22.5 billion in revenues for fiscal year 2002. Visit www.ingrammicro.com/corp .
(C) 2004 Ingram Micro Inc. All rights reserved. Ingram Micro and the registered Ingram Micro logo are trademarks used under license by Ingram Micro Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
SOURCE Ingram Micro Inc.