For businesses in the mobility and hi-tech industries, the enormous cache of digital data available through point-of-sale encounters, insurance claims, returns data, failure codes, data usage, recycling revenue and repair cost has made traditional analytical tools ineffective. Additionally, by combining this data with market intelligence and customer profiles, Ingram Micro Mobility's Advanced Analytics solution helps reveal gaps in processes and services, contradictive actions and opportunities for cost savings.
"Each year, consumer returns cost carriers tens of millions of dollars," said Bashar Nejdawi, executive vice president,
Customer and retail integration connected within the Ingram Micro Mobility data ecosystem help fuel the Advanced Analytics solution, allowing for:
- Real-time supply chain analytics at the point of delivery/distribution or return/repair to support operators' routing decisions.
- Upstream automation partnered with analytics to drive returns avoidance.
- Predicting customer behavior by analyzing real-time data on device upgrades, trade-ins and buyers' remorse returns.
- Developing a smarter supply chain by more accurately addressing the amount of product needed by store, region, country, etc.
- More accurately determining total device lifecycle cost from cradle-to-cradle.
- Designing for better serviceability, including information on how much a device will cost to fix or maintain.
- Collection of returns data, along with failure modes, to drive innovative training and enhance repair capabilities.
- Identifying unknown conditions in the supply chain within retailer, carrier, or OEM populations to prevent conditions from developing, leading to greater customer satisfaction and cost savings.
The Ingram Micro Mobility Advanced Analytics solution is currently used in the U.S. and
Ingram Micro Mobility delivers supply chain, distribution and recovery solutions across all aspects of the mobility device lifecycle, through responsiveness and focused execution. The Mobility business unit helps boost accessibility of connected and mobile devices, wearables, machine-to-machine technologies and accessories in the marketplace by solving customers' complex logistical challenges. Ingram Micro Mobility's device lifecycle services include capabilities such as warehousing, software loading, e-commerce, advanced planning, order management, accounts receivable and credit management, end-user fulfillment, and reverse logistics, including wireless device repair, triaging, refurbishment and recycling services. Visit ingrammicro.com/mobility.
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