Company Adds Specialized Product Consulting Services and Support Programs To Help Resellers Deliver High-End Storage Solutions to Customers
SANTA ANA, Calif., April 3 /PRNewswire/ -- Ingram Micro Inc. (NYSE:IM)
, the world's largest wholesale provider of technology products and services, today announced the launch of the high-end storage business unit, a specialized team of sales and technical support professionals who provide product consulting services, technical support and other tools to help resellers increase sales in the growing high-end storage market.
A leader in helping resellers provide technology solutions to their customers, Ingram Micro has expanded its efforts to serve this market with the introduction of a dedicated high-end storage sales desk, which offers resources for product consulting, real-time price and availability, credit services and configuration support. The sales desk compliments an existing technical support help desk and is available to resellers toll-free as a one-stop resource to better help them deliver solutions to the high-end storage market.
"Ingram Micro has designed the high-end storage business unit to be a resource to resellers who need instant access to all forms of product information and technical support to better serve this market," said Maureen Fraser, business unit director, high-end storage, Ingram Micro. "By developing these tools, we are offering a resource to help resellers capture this market while it is still in its infancy. Because this is a real niche area, we want to empower resellers with a complete array of support services that will enable them to deliver solutions to their customers."
In addition, Ingram Micro's high-end storage business unit is unifying multi-vendor product sales through a dedicated product management team focusing on expanding its product offerings and customer base. Other specialized tools to help resellers service the high-end storage market include special reseller roundtables, traveling seminars and expanded offerings on ingrammicro.com. Online support services include Web-based reseller trainings and a dedicated high-end storage Web page, which will be operational on April 13. Enhancements will include a more user-friendly interface, improved product displays, product promotional listings and improved product information such as white papers, FAQs and specification sheets.
To reach the sales engineers and sales support specialists staffing the high-end storage sales desk, resellers can call 1-800-456-8000, ext. 76360. Specialized technical support also is available through the high-end storage help desk at 1-800-445-5066, ext. 76429. Hours of operation for the high-end storage sales desk and the technical support high-end storage help desk are Monday through Friday, 9 a.m. - 6 p.m. EST. Voicemail service is available for calls outside these hours.
The high-end storage market is comprised of Network Attached Storage (NAS) solutions, optical and tape storage systems, drive arrays, tape libraries and other solutions to build Storage Area Networks (SAN). Ingram Micro offers a complete product line for the high-end storage market, including offerings from vendor partners such as Adaptec, Compaq Storage, Computer Associates, Exabyte, IBM Technology Group, Hewlett-Packard Storage, Kingston Storage Products, OnStream, Overland Data, Quantum|ATL, Quantum|DLT, Quantum Snap Server, Sony Storage, Veritas and Vixel.
About Ingram Micro Inc.
Operating in 34 countries, Ingram Micro Inc. (NYSE:IM)
is the world's largest wholesale provider of technology products and services, with sales exceeding $28 billion in 1999. Ingram Micro's key business units deliver fulfillment and distribution, product acquisition and selection, supply-chain automation and programs, as well as eProcurement to more than 175,000 technology solution providers, manufacturers and businesses located in more than 100 countries. Ingram Micro is driving the evolution of wholesale distribution for the information technology industry and is the operations engine behind leading global e-businesses today. Ingram Micro can be found at www.ingrammicro.com.
Source: Ingram Micro Inc.
Contact: Lisa Landry, ext. 225, lisa_landry@benjamingroup.com, or Carrie
Brooks, ext. 223, carrie_brooks@benjamingroup.com, both of Benjamin
Group/BSMG, 714-245-7500, for Ingram Micro Inc.
Website: http://www.ingrammicro.com/