Technology retail giant calls on the proven expertise of the IMSN to meet high-end IT installation and on-site service needs of Best Buy's business customers
SANTA ANA, Calif., Sept. 24 /PRNewswire/ -- Fortune 100 market leaders Ingram Micro Inc. (NYSE: IM) and Best Buy Co., Inc. (NYSE: BBY) today announced the Ingram Micro Services Network (IMSN) as the premier on-site IT service provider for select customers of Best Buy For Business in the U.S. The IMSN is a proven IT service delivery organization with more than ten years of experience in delivering professional and on-site consultative services to 800 markets throughout North America.
Under the terms of the new alliance, IMSN's highly qualified solution provider network will team with Best Buy to address the growing number of complex on-site IT service needs of Best Buy business customers throughout the U.S., including small to midsize businesses such as restaurants, retail stores and schools. The IMSN will work in conjunction with Best Buy's Geek Squad to provide a full range of technology specializations and integration expertise.
According to Best Buy For Business and IMSN, the relationship has hit the ground running, successfully implementing the first of many nationwide service calls from Best Buy.
"By aligning with Ingram Micro and the IMSN, we are able to more effectively and efficiently service the complex IT needs of our larger Best Buy For Business customers, and offer on-site service and support to areas of the country where we don't have coverage today," says David Hemler, president, Best Buy For Business. "Best Buy For Business was designed to bring the best of Best Buy to business, education and government customers. That includes offering our customers access to highly skilled technology consultants and technicians, like those found within the IMSN, that are trained and certified to implement complex IT solutions and service deployments and really act as an extension of their business."
With more than 700 qualified solution providers in the U.S. alone, the IMSN is more than ready to meet the diverse, on-site IT service needs of Best Buy's business customers says Justin Crotty, vice president, Ingram Micro Services Division, North America. "This is a big win and a ringing endorsement of the professionalism and world-class, on-site IT services expertise found within the IMSN, such as POS, networking and server, VoIP, advanced wireless, security and IP surveillance. This group of solution providers is second to none, which is why Best Buy has named the IMSN as the premier on-site IT service provider for its business customers."
"The IMSN is a very professional IT services organization that is focused on delivering the highest levels of customer support and satisfaction," says Bill Jacques, vice president, Networking Technologies and Integration, Inc., an active member of the IMSN. "We welcome the opportunity to work with Best Buy, and look forward to building upon their successes and enabling them to better service the more complex and strategic IT service needs of their growing business clientele."
"Teaming with Best Buy brings forward additional business to the IMSN and will ultimately generate higher-end service opportunities for our solution provider partners," concludes Crotty. "It is truly great news for everyone involved."
To learn more about the Ingram Micro Services Network, call an IMSN representative at (714) 566-1000, ext. 24572. For more information about Best Buy For Business, visit www.bbfb.com or call (877) 393-1038.
About Best Buy Co., Inc.
Best Buy Co., Inc. (NYSE: BBY) operates a global portfolio of brands with a commitment to growth and innovation. Our employees strive to provide customers around the world with superior experiences by responding to their unique needs and aspirations. We sell consumer electronics, home-office products, entertainment software, appliances and related services through more than 1,150 retail stores across the United States, throughout Canada and in China. Our multi-channel operations include: Best Buy (BestBuy.com, BestBuy.ca and BestBuy.com.cn), Future Shop (FutureShop.ca), Geek Squad (GeekSquad.com and GeekSquad.ca), Pacific Sales Kitchen and Bath Centers (PacificSales.com), Magnolia Audio Video (Magnoliaav.com), Jiangsu Five Star Appliance Co. (Five- Star.cn) and Speakeasy (speakeasy.net). Best Buy supports the communities in which its employees work and live through volunteerism and grants that benefit children and education.
About Ingram Micro
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 150 countries and is the only broadline global IT distributor with operations in Asia. Visit www.ingrammicro.com.
SOURCE Ingram Micro
CONTACT: Marie Meoli of WhiteFox Marketing & Communications,
+1-714-680-0335, marie.meoli@whitefoxpr.com, for Ingram Micro; Jeff Dudash of
Best Buy Public Relations, +1-612-291-6122, jeff.dudash@bestbuy.com
Web site: http://www.ingrammicro.com